Putting Enterprise Social Software in a Business Model

This is a repost of a post I put on the Cisco Collaboration Blog earlier this year. Here is the link to the original post. ————————————————————— Backgound and Context About three years ago I wrote a blog post entitled Business Basics. Essentially it layed out a model for describing the key elements of a sustainable enterprise. Here is [...]

The Conversation Triangle

“Conversation” is a powerful, and commonly used, metaphor for many types of information exchange. It is de rigueur in any description of Social Media. So if conversations are so important, what do we need to know to make them better and more effective? The Conversation Triangle identifies the three key ingredients of any successful conversation. [...]